Warranty
Wear and tear on a pair of shoes is quite normal. We expect and design for ladies with busy lives involving a huge range of activities. This takes a natural toll on our footwear. It’s also fair to say that ‘wear and tear’ is very subjective along with our own personal expectations on how long a product should last.
Footwear requires care if they are going to perform and wear the way they were intended. Superminxinx is not liable for shoes that show normal wear and tear over time (which is subjective but approximately one season 6 months). Scratches and abrasions are inevitable under routine use. Outsoles/soles support many times our own body weight and will wear down overtime (which is subjective but approximately one season 6 months).
Things That Void Your Warranty
- Any alterations such as heel taps or resoling
- Material failure caused by excessive wear, unreasonable use, exposure to caustic chemicals, extreme heat, alterations, or abnormal wear related to occupation and or lifestyle.
- Stitching or hardware failure due to being caught, hooked, snagged or other abnormal wearing accidents
- Damages due to wear & tear may occur on the toe of the shoes (like scuffing of the top surface of leather thus removing colour and pattern) and increases of the leather or heels, resulting from how they are used. Such incidents of wear and tear are not typical for replacing or exchanging the product. Please note, these are 'worn' not defective
- We are not liable for repairing shoes which show normal wear and tear, these are 'worn' not defective
- Normal wear on soles or heels due to individual wear patterns, or heavy wear associated with occupation and or lifestyle, these are 'worn' not defective
- Poor fit, fit issues that arise after the shoes have been used. Fit issues should be resolved before the shoes are worn. If you are in doubt about the fit of your new shoes, we suggest wearing them around the house for a few hours and / or bringing them back to your retailer for assessment (within 7 days of purchase).
- Any damage incurred from washing machines or do-it-yourself repairs