We're here to help, let us know if you need assistance
We are here to help. You can contact us in many ways and we are only to happy to help you out……we do have loads of info on our website that might be able to help such as;
Size Guides, Footwear and Garment care, Shipping info, Returns and refunds, Warranties and FAQ’s
If you can ‘t find what you’re looking for get it touch by clicking the button below
Frequently Asked Questions
Can I remove items from my order?
Can I cancel my order?
How can I be sure that I've made my purchase correctly?
What should I do if I receive a faulty item?
Can I cancel my subscription to the Mailing List?
How do I recover my forgotten password?
Returns & Refunds
We know it can be hard making a purchase online
Will it fit? Is the colour right? Does it suit me? … Never fear!! Superminx is here to take the apprehension out of buying online!
We hope that you are completely in love with your new Superminx order, and that your purchase is perfect for you…but in the event it’s just not right – please notify us within 3 days of receiving your order, and return items within 14 days of your purchase.
You’ll be glad to hear Superminx delivers worldwide!
Our courier picks up once a day – generally late morning – so if your order arrives before 10 am – it will be out that same day, Monday to Friday.
After 12noon, we cannot guarantee overnight delivery – but we will get your special parcel on it’s way asap!
Our couriers don’t pick up on the weekend, so orders placed on a Friday afternoon/weekend, will not be able to be sent until the following Monday.
Wear and tear on a pair of shoes is quite normal.
We expect and design for ladies with busy lives involving a huge range of activities. This takes a natural toll on our footwear. It’s also fair to say that ‘wear and tear’ is very subjective along with our own personal expectations on how long a product should last.
Footwear requires care if they are going to perform and wear the way they were intended.